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12.11.24

NVQ Level 3 in Customer Service

As part of our continued growth following ProQual accreditation, National Skills Centre is pleased to now offer the NVQ Level 3 in Customer Service- a practical, work-based qualification designed to recognise the skills and professionalism of individuals working in customer facing roles across any sector.


This qualification is ideal for those who are currently employed in a role that involved regular communication with customers, whether face to face, over the phone, or digitally. It supports learners in building on their existing abilities and gaining formal recognition for the high-quality service they deliver every day.


Who is it for?

The Level 3 NVQ in Customer Service is aimed at experienced customer service professionals who take ownership of tasks, handle more complex customer interactions, and contribute to improving service delivery within their organisation.


Typical roles include:

-         Customer Service Advisors

-         Contact Centre Agents

-         Sales Support Representatives

-         Front of House Staff

-         Team Leaders, or supervisors in Customer Service Environments


What does it cover?

The qualification covers a wide range of essential customer service skills, including:

-         Understanding customer needs and expectations

-         Handling complaints and difficult situations

-         Building customer loyalty and satisfaction

-         Communicating effectively across different channels

-         Improving personal and team performance

-         Managing information and using customer feedback to make improvements.


Learners are assessed through a portfolio of evidence gathered from their day-to-day responsibilities. This means no exams- just real work, recognised and rewarded.


Why it matters:

Strong customer service is the backbone oof any successful business. With this qualification, individuals an prove they meet recognised industry standards, while employers can show their commitment to investing in the skills and development of their teams.



At National Skills Centre, we specialise in helping experienced professionals gain the qualifications they deserve without needing to take time away from the workplace. This NVQ provides a flexible, efficient route to upskilling – tailored too real like job roles. 

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